FAQ’s on Full Dress Rental Service in Winnipeg

How do I rent a dress?

Renting a dress is easy! First, book your free fitting appointment. Second, when you are in our store you can try different styles until you find your perfect dress. Third, reserve your dress and pick it up the same day or you can pick it up 2 days before your event and return the dress 2 days after your event.

If you need assistance in placing the order you can reach out to us anytime by emailing myrentadress@outlook.com.

How much does it cost to rent a dress?

A typical rental cost for one item ranges from $40 - $200, depending on the type of dress and style. We have many items at a variety of price points to fit your budget. We keep our prices low to keep it affordable for you to choose the eco-friendly option.

How far in advance can I book a dress?

Dresses can be reserved in-store/showroom up to 6 months in advance, or as last minute as same-day! Full payment of the rental fee reserves your dress for you for the date you plan to wear it. Pick up is 2 days before your event and return is 2 days after your event.

Can I book an appointment to try dresses on?

YES! If you live in the Winnipeg area (or want to make the trip to see us), you can book a fitting appointment. Reserve up to six months in advance. Done!

What sizes do you carry?

We currently carry dresses from size 0 to 26, depending on a style. Some dresses can be ordered in our warehouse for customized sizes up to 36.

Do you offer alterations?

Yes! we have an in-house alteration service (Alter to fit). We do hemming, busting, adjusting of shoulder straps and so much more. We only charge a minimal fee (alteration charges starts at $10).

Can I cancel or change my dress after I’ve reserved it?

You may cancel or change to a different dress (as long as it’s available) right up to the 1st day of your booking. For cancellations you will receive a store credit, which has no expiry and can be used towards any future rental with us. We do not offer refunds. Please note that store credit applies only to further rentals and cannot be used for accessories or other items for sale.

What if my rental period ends on a Sunday or Public Holiday?

No worries, we will be aware of this. Just return it on Monday or the day after the public holiday.

What if I don’t return the dress on time?

No worries, just give us call and let us know so we can update our records.

Do you collect damage deposit upon pick up of the dress?

Yes, we require a $100 cash refundable damage deposit per dress when you pick up the dress.

Can I alter my rental dress?

We offer minor alterations such as hemming and adjust the waist or shoulder straps to make it smaller for a minimal fee (alteration charges starts at $10). Please let us know if you think your dress needs to be altered. We do not recommend making any alterations on the rental dress. If the dress is returned altered, you will be charged the retail price.

What happens if the dress gets damaged during my rental?

We strongly recommend opting for our $5 Rental Insurance which covers you for small wear and tear issues including small stains, rips, zipper issues, dirt/mud, missing sequins, beads or buttons etc. If you choose not to purchase the rental insurance, you will be charged for any minor repairs needed upon return of the dress, that may cost more than $15. My Rent A Dress has the right to determine whether damages are covered by our rental insurance. The charge will be deducted in the damage deposit. If the dress is lost during your rental period or returned damaged beyond repair you will be charged the full retail price of the dress.

What is the coverage of the $5 Rental Insurance?

The Rental Insurance covers minor wear and tear issues such as: small rips and stains, broken zippers, buttons or clasps, missing sequins/beads, spill of wine and minimal dirt/mud on the hem.

How do I remove creases in the dress?

We clean and steam all the dresses before we send them. If you receive your dress with slight creases- please DO NOT IRON. Please steam it on low heat with a clothes steamer or hang it in your bathroom while you shower, the steam will help remove creases.

Do I need to clean my rental when I am done with it?

Nope – leave that to us! Simply pack up the dress in the dress bag provided and have them return back to us. All dresses are cleaned and inspected upon return.